501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting

Author:Donna Cutting
Language: eng
Format: mobi
Publisher: Career Press
Published: 2015-12-20T14:00:00+00:00

“I try to make my team fully understand that we really only have a couple of rules,” says Michael Colvin, director of event services at Durham Performing Arts Center. “One is that you have to have a ticket to see the show. Other than that, there aren’t a lot of rules. If someone asks for something we don’t normally do, as long as it’s not a safety issue or could potentially take away from another guest experience, we try to accommodate them. So, for instance, when people began to ask us about putting gifts on the seat of a loved one, our initial reaction was that it wasn’t a good idea. Then we thought about it. Why not? As long as they understand we’re not responsible if it disappears, there’s no harm. It’s all about making our customer feel good. We try not to say no. One of our goals at DPAC is to eliminate that word from the vocabulary and check on something. If we can, we’ll do it!”

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